Digital Delivery Policy

After Razorpay confirms payment and InterviewShadow verifies the order, purchased time or a fixed-duration pass is added to your account balance. This normally happens immediately. The checkout confirmation and account page show the credited access.

Free-trial or promotional time is added when the account meets the stated eligibility rules. It may carry its own use and expiry limits and does not require physical delivery.

The desktop companion is delivered by download for supported operating systems. Visit the download page for current installers and requirements. Your account and balance remain separate from the installer, so reinstalling does not create another purchase.

First refresh the account page and confirm you signed in with the email used for checkout. If access still does not appear, email tech@interviewshadow.com with the order reference, amount, currency, and purchase date. Do not send payment credentials. We normally respond within 2 business days.

If paid access cannot be delivered, the Refund and Cancellation Policy explains how to request a review.