Refund and Cancellation Policy

Checkout shows the offer, duration or included time, currency, taxes where applicable, and final amount before payment. Please review those details and the supported desktop setup before completing a purchase.

Contact us promptly if:

• you were charged more than once for the same order;
• payment was completed but the purchased access was not delivered;
• a verified InterviewShadow failure prevented use of paid access; or
• applicable consumer law gives you a right to a refund.

Because access is digital and can be activated immediately, a change of mind after time or a pass has been activated or used does not automatically qualify for a refund. This does not limit rights that cannot be waived under applicable law.

Email tech@interviewshadow.com from the address on your account. Include the InterviewShadow order reference, purchase date, amount, currency, and a short explanation. Do not send card or bank credentials. We normally acknowledge requests within 2 business days and may ask for information needed to verify the order or service failure.

Approved refunds are sent to the original payment method through Razorpay. Bank and payment network processing times are outside our control, so the credit may appear after we confirm that the refund was issued. Any time or access tied to the refunded purchase may be removed from the account.

Current paid offers do not auto-renew. A pass simply ends on its stated expiry date, and a time pack remains subject to the expiry shown at purchase. You do not need to cancel either one to prevent a future charge.

See pricing for current offers or contact us with a billing question.